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Frequently Asked Questions

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is the Dubai Pass?

The Dubai Pass is a pre-paid citywide attractions pass that gives you all-access for less at more than 30 of the city's top tourist attractions. Available in two packages, Dubai Select and Dubai Unlimited, the Dubai Pass gives you the flexibility to choose your experiences and create your own itinerary. It's the simplest way to enjoy the best of Dubai, all in a single easy to use pass.

How do I use my Dubai Pass?

Using your Dubai Pass is easy. Simply choose the package that suits you best. Make your purchase online or at one of our conveniently located sales desks across Dubai. Once you have your pass, you can pick and choose what you would like to see by using the free easy reference guide. Once you know where you want to go, simply present your pass at each attraction to gain entry or redeem your benefit.

What are the benefits of a Dubai Pass package?

With Dubai Pass you have access to fantastic savings and added value offers, whether travelling alone or as a group. We offer flexible package arrangements to suit your travel plans. Every package offers free admission to lots of top attractions. Enjoy the freedom of cash-free entry to the city's major attractions with no need to carry bulky tickets.

Does the Dubai Pass package come with a guide?

A free full-colour, easy to reference guide is provided with your card. The guide provide all the information you will need about Dubai's world-class attractions, and also includes a handy map. In addition, you can use our interactive map online to view the specific location and proximity of all of attractions and experiences included in your package. This can help you plan your travel schedule as well as get street directions.

Is there a Dubai Pass package for children?

Dubai Pass includes a wide range of exciting attractions that kids will love. Our Dubai Pass packages are available for children aged between three and 12 years old. Adult package applicable for children aged 13 years and above.

Do you have a family Dubai Pass package?

We don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

Do I have to use the Pass on consecutive days?

Yes. If you purchase the three-day Dubai Unlimited pass you have three consecutive days to use it from first instance of usage.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your Dubai Pass, your attraction entry or benefit will be valid for the duration of the package you purchased.

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your Dubai Pass is all you need to gain access to the attraction or venue.

Do the Dubai Pass packages include all attractions in a city or region?

Dubai Pass packages offer entry to a large range of the best attractions and venues available. Up to date information about the attractions in each package can be viewed in the included attractions tab located on the website package page, or in your brochure when you arrive in Dubai.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours depending on day of the week and throughout the course of the year. We recommend contacting your preferred attraction directly to confirm opening times or visit the official website for more information.

Can I return to the same attraction using my Dubai Pass?

No, the Dubai Pass is designed to give you access to a wide range of attractions and experiences in and around the city. Dubai Pass benefits can only be redeemed once per person.

Planning

Do I have to pre-book for any tours?

Due to limited availability on some tours and experiences, we recommend that you call ahead to reserve a place. This is noted in your guide and on the relevant travel destination website under the attraction details.

Are there any special conditions for the attractions or other venues?

Sometimes, special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted in the operator listings in your Dubai Pass package guide or view each attraction listing for the most up-to-date information.

Purchase

Can I buy a Dubai Pass package as a gift?

Yes, Dubai Pass packages are a great gift for kids, friends or family members. Simply purchase your preferred package and the pass is activated at the first point of usage.

Can I purchase a Dubai Pass package prior to arrival?

Yes. We recommend purchasing your preferred package prior to arrival. All Dubai Pass packages can easily by bought online.