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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is an iVenture Card Pass?

A Pass from iVenture Card includes a range of attractions, experiences and things to do all on one single downloadable pass. Each Pass is loaded with a package of your choice. Your choice of experiences varies depending on which package you choose. Each package provides you with the flexibility to create your own experience. 

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the package that suits you best and purchase it online. You'll be emailed your iPass which you download to your phone or download the iVenture Card App on Google Play Store or Apple App Store. When you are ready to start using your Pass, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line. Some attractions may require you to book ahead. 

What are the benefits of a Pass from iVenture Card ?

A Pass from iVenture Card offers convenience, flexibility, ease of use and some serious savings. No need to stand in line to purchase tickets, lots of different pass types to suit your travelling style and contactless entry with our digital iPass. Use the iVenture Card App to store your Pass and to organise your itinerary.

Does the iVenture Card package come with a guide?

Download the iVenture Card App on Google Play Store or Apple App Store, download your Pass, wishlist your favourites and follow the maps. Simple!

Is there an iVenture Card Package for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 3 and 12. Children who are 13 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Do you have a family iVenture Card package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

How long is the iVenture package valid for?

We aim to provide flexible packages and they are valid for 6 months from the date of card issuance. Each package has different expiry periods and you should carefully review this at time of purchase.

Do I have to use my iVenture Card in consecutive days?

This only applies to the Dubai Unlimited Attraction Pass which provides you with the choice to use the card over 5 consecutive days. When you purchase the 5-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday, Thursday, Friday & Saturday of that week. Your Unlimited Attractions Pass package is valid for calendar days, not for 24-hour periods.

What is the difference between a Dubai Unlimited Pass and a Dubai Flexi 3 or 5 Attractions Pass?

Both Packages offer great savings and convenience. The main difference is that the Unlimited Pass allows you to see more of Dubai with access to over 20 included attractions and things to do over a set number of consecutive days. This option is great if you are visiting a city and you want to see it all without breaking the budget and miss out on anything. It offers exceptional savings and the convenience of not having to pay anything else.

The Dubai Flexi pass provides you with flexibility to choose 3 or 5 attractions that you wish to see from our top 20 most visited attractions and experiences with the ability to see them in one day or over seven days! It’s totally up to you. This package is great for locals and for those that might not be able to commit to consecutive days.

What happens if attraction prices change?

Attraction ticket prices change from time to time, however, once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them.

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your iVenture Card iPass is all you need to gain access to the attraction. You can download your iPass to your phone and present for entry.

Do the iVenture Card Passes include all attractions in a city or region?

No, however iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located on each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can of different attractions and experiences. iVenture Card benefits can only be redeemed once per person per attraction.

Planning

Do I have to pre-book for any tours?

Some attractions require a pre-booking and we have noted where pre-bookings are required on the relevant travel destination attraction pages on the website, iVenture Card App and My Account. We advise you to book 48 hours in advance where necessary.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Ticket Collection for some tours and attractions

Some attractions may require you to collect a ticket for entry. Please consult the iVenture Card App carefully for Collection Information before arriving at your chosen attraction.

Purchase

Can I buy an iVenture Card package as a gift?

Yes. An iVenture Card is an excellent gift idea for friends and relatives. Gift-giving couldn't be easier! Just pick the destination and package type you would like to give and the recipient can choose what they want to do and when. A thoughtful gift to help create memories. Cards are activated the first time of use.

Can I purchase an iVenture Card package prior to arrival?

Yes, we recommend you purchase your iVenture Card Pass online before arrival, your iPass will be sent to you via email and ready to use upon your arrival. Make sure to download the iVenture Card App available on the Google Play Store or Apple App Store before you leave so you avoid any internet charges overseas.

Can I purchase an iVenture Card package after arrival?

Yes. Passes from iVenture Cards can be purchased at your destination after arrival. Please allow 24 hours for your purchase to be processed. Please note some attractions and tours require a pre-booking 48 hours in advance.

Where can I purchase a Dubai Pass?

You can purchase your Dubai iVenture Card in advance online at www.iventurecard.com. 

Transport Options?

Is there a transport option included on any iVenture Cards available in Dubai?

Yes, Some attractions provide transportation in order to secure that you arrive on time. Adding to this you can easily get around to all the great attractions included on the iVenture Card by using the HOHO City Sightseeing bus as one of your tickets.