iventurecard.com is provided by iVenture Holdings Pty Ltd. Payments made via iventurecard.com will be processed by iVenture Card International Pty Ltd, ABN 47 148 173 7191, Level 14, 275 Alfred Street, North Sydney NSW 2060, Australia.
An online payment processing fee of 1.5% is applied to purchases made by credit or debit card. This will be added to the total price of your purchase at payment. We take payment security seriously and as such orders are subject to manual review. Upon purchase you will receive a payment receipt, please allow up to 48 hours for the manual review process to be completed, once approved your voucher will be sent via email.
The terms and conditions of each iVenture Card vary by destination and are governed by the local operator. See below for destination-specific terms and conditions:
- ATHENS
- BARCELONA
- CAPE TOWN
- DUBAI
- GOLD COAST
- HONG KONG
- LOS ANGELES
- MADRID
- MELBOURNE
- ROME
- SAN FRANCISCO
- SINGAPORE
- SYDNEY
- THAILAND
GENERAL TERMS & CONDITIONS REGARDING REFUNDS
Refunds are at the discretion of iVenture Card and may be granted under the following circumstances:
- iVenture is unable to deliver a pass in its entirety which a customer has purchased; or
- The customer is proven to be entitled to a refund pursuant to any local laws.
Notwithstanding a customer’s rights under any local laws, refunds cannot be given for any of the following reasons:
- Failure to review and consider all information presented on the iVenture Card website prior to purchase
- Changes to, or temporary closures of included attractions
- A pass has been redeemed or partially redeemed
- Change of mind
- Incorrect choice
- Financial hardship
- If you make a payment but want or have seen a different price elsewhere
- Unwillingness or inability to comply with the requirements of local attractions
- Misconduct
Customers are advised to consider all information provided on the iVenture website, including the FAQs, Terms and Conditions, and Fees and Charges, before purchasing.
Provided the customer is entitled to the refund and all necessary documents have been provided, iVenture will process the refund within thirty (30) business days from receiving the refund request into the same credit card and in the same currency, the purchase was made.
Where a refund is granted, all pending bookings and/or passes will be cancelled.
iVenture does not take any responsibility for any bank charges or exchange rate fluctuations by the issuing bank.
Please contact [email protected] to request a refund.
