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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

iVenture Card Packages

What is an iVenture Card package?

An iVenture Card package includes a range of attractions, experiences and things to do all on one single smartcard. Each iVenture Card is loaded with a package of your choice. Your choice of experiences varies depending on which package you choose. Each package provides you with the flexibility to create your own experience.

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the package that suits you best. You can purchase it online or at one of our conveniently located stores at your destination. Once you have your card, you can pick and choose what you would like to see and do by using your free, easy reference guide. Our interactive map on the website can help you to easily plan your itinerary. When you are ready to start using your card, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line.

What are the benefits of an iVenture Card package?

With your iVenture Card, you will receive great savings and value whether travelling alone or as a group. We offer flexible package arrangements to suit your travel plans. Every package offers free admission to loads of top attractions for key tourist destinations around the world. Not only will you save money on your travels but you will also feel supported. Every iVenture Card comes with a free colour attractions guide and you can use our interactive map online to help plan your itinerary. Finally, you will have cash free entry to attractions and don’t have to worry about carrying bulky tickets.

Does the iVenture Card package come with a guide?

Yes. You will receive a free full colour, easy to reference guide with your card. The guides provide all of the information that you need about the attractions and it includes a handy map. In addition, you can use our interactive map online and view the specific location and proximity of all of the attractions and experiences included in your package. This can help you plan your travel schedule as well as get street directions. Print out of copy of the map and directions and take it with you.

Is there an iVenture Card Package for children

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 15.  No package is necessary for children under 4 years old. Children who are 16 or older will need an Adult package.

Do you have a family iVenture Card package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

How long is the iVenture package valid for?

We aim to provide packages, which provide you with the most flexibility, and all of our packages offer either 3 month or 12-month validity periods. Each package has different validity periods and you should carefully review this at time of purchase.

Do I have to use my iVenture Card in consecutive days?

This only applies to our Unlimited Attraction Pass. All Unlimited Attraction Pass packages are based on the number of day’s duration you purchased. For example, the Melbourne Unlimited Attractions Pass package is valid for consecutive days only.  It can be purchased as a 3-day or 7-day pass.

If your travel plans do not suit consecutive days of use, then you may be interested in our Melbourne Flexi Attractions Pass or our Australia Multi City Attractions pack. With these packages, you have the flexibility to visit either 3, 5 or 7 attractions over a 3-month period. Both package types offer a range of top attractions and experiences to choose from.

What time does the Unlimited Attractions Pass package run out?

Your Unlimited Attractions Pass package is valid for calendar days, not for 24-hour periods. It will run out on the final day of the duration you purchased. If you purchase a two-day card and start to use if on a Wednesday, it will be valid for Wednesday and Thursday. If you don’t use the package, it will expire 12 months from purchase.

What cities are included in the Australia Multi-City Pack?

The Australia Multi-City Pass provides you admission to Australia's famous attractions, tours, cruises and things to in Sydney, Melbourne, Brisbane, Gold Coast, Cairns and Tasmania. It can be used in one city or across multiple cities. It’s ideal for travellers who are exploring various cities in Australia with its flexible validity of 3 months.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your iVenture Card is all you need to gain access to the attraction or venue. You will be asked to sign the back of your card before you start to use it. Once you reach your chosen attractions or venues, simply present your card at the admissions point.

Do the iVenture Card packages include all attractions in a city or region?

iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Planning

Do I have to pre-book for any tours?

Due to limited availability on some tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on your guide and on the relevant travel destination website in the attraction details.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Purchase

Can I buy an iVenture Card package as a gift?

Yes, iVenture Card packages are excellent gifts for kids, friends and relatives. They provide great savings and the flexibility to plan your own itinerary. iVenture Card packages are packed with loads of incredible experiences. Whether your gift is for someone who loves culture and the arts, getting out in the great outdoors, an off-the-charts adrenaline rush or a bit of everything, you’ve got it covered! They simply choose what they want to do, when they want to do it and if they want, they can even do it all! Your recipient will receive an email gift confirmation of your iVenture Card booking along with either the delivery or collection details based on the delivery method you choose below. Cards are activated at the first time of use.

Can I purchase an iVenture Card package prior to arrival?

Yes and we recommend it. iVenture Card packages can be purchased online or at one of our store locations in Melbourne. If you choose to collect your pass, details of all collection points will be printed on your receipt. Delivery options are also available.

What are your delivery options?

iVenture Card provides a delivery option for all Australian products. You can choose from:

      International - Standard Economy: Approximately 10+ business days - AUD 20.50

      Australia Post Express Post: Approximately 2 Business Days - AUD 15

      Australia Post Regular delivery: Approximately 7 Business Days AUD 9.75

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences. iVenture Card benefits can only be redeemed once per person.