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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is an iVenture Card package?

Each iVenture Card package includes a range of attractions, experiences and popular things to do all on a single smartcard. Each iVenture Card is loaded with one iVenture package which includes entry to a selection of individual experiences such as cruises, tours or attractions. Your choice of experiences varies depending on which package you choose.

Each package provides you with complete flexibility to create your own itinerary and convenience to see the things you want to see when you want. Each Package comes packed with a guide to all participating attractions so all you need to do is show your card and have all the fun!

What are the benefits of an iVenture Card package?

With your iVenture Card package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid smartcard.

Does the iVenture Card package come with a guide?

Yes. Every iVenture card package comes with an easy-reference, color guide with a map which provides details on participating operators including address, contact details and special offers. Operator details do change from time to time, so it is recommended that you view our online list of attractions and operator websites for the most up-to-date information.

Is there an iVenture Card Package for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 3 and 12. Children who are 13 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Do you have a family iVenture Card package?

No. There are currently no family packages available and each member of your party will require their own package. However the savings are substantial for family groups too.

How long is the iVenture package valid for?

Packages purchased online and selected for collection must be collected within 6 months of the date of purchased.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your iVenture Card is all you need to gain access to the attraction or venue. You will be asked to sign the back of your card before you start to use it. Once you reach your chosen attractions or venues, simply present your card at the admissions point.

Do the iVenture Card packages include all attractions in a city or region?

iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences. iVenture Card benefits can only be redeemed once per person.

Planning

Do I have to pre-book for any tours?

Yes, due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on these attraction in your easy-reference guide that accompanies your iVenture card package and also on each attraction listing online.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Purchase

Can I buy an iVenture Card package as a gift?

Yes. iVenture Card packages are an excellent gift for, kids, friends and relatives. When they start using their iVenture cards, they can simply sign the reverse. Cards are activated at the first time it is used.

Can I purchase an iVenture Card package prior to arrival?

Yes and we recommend it. iVenture Card packages can be purchased at www.iventurecard.com or by calling (415) 692-4141 or through your local travel agent. Our customer service center is open daily 7am-9pm

Where can I purchase an iVenture Experiences package?

You can purchase your iVenture Card package in advance at www.iventurecard.com

Transport Options?

Is Transport option included on any iVenture Cards available in San Francisco?

Yes, Some attractions provide transportation in order to secure that you arrive on time. Adding to this you can easily get around to all the great attractions included on the iVenture Card by using the HOHO City Sightseeing bus as one of your tickets.