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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the package that suits you best. You can purchase it online or at one of our conveniently located stores at your destination. Once you have your card, you can pick and choose what you would like to see and do by using your free, easy reference guide. Our interactive map on the website can help you to easily plan your itinerary. When you are ready to start using your card, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line.

Do I have to use my iVenture Card in consecutive days?

No.  Our Flexi Pass Passes and our Australia Multi City Attractions pass offer amazing flexibility with validity of up to 3 months.  With these passes, you have the flexibility to see the attractions you wish to visit at any time during the validity period.

What cities are included in the Australia Multi City Pass?

The Australia Multi City Pass provides you admission to Australia's famous attractions, tours, cruises and things to in Sydney, Melbourne, Gold Coast, Cairns and Tasmania.  It can be used in one city or across multiple cities.  It’s ideal for those travellers that are exploring various cities in Australia and has a flexible validity of 3 months.

Is there an iVenture Card Package for children

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 15.  Children who are 16 or older will need an Adult package.

Do you have a family iVenture Card package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them

PLANNING

Do I have to pre-book for any tours?

Due to limited availability on some tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on your guide and on the relevant travel destination website in the attraction details.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Can I purchase any iVenture Card package with a transport option?

No. Unfortunately there is no transport option for any of our passes in Southern Queensland.

Can I buy an iVenture Card package as a gift?

Yes, iVenture Card packages are excellent gifts for kids, friends and relatives. They provide great savings and the flexibility to plan your own itinerary. iVenture Card packages are packed with loads of incredible experiences. Whether your gift is for someone who loves culture and the arts, getting out in the great outdoors, an off-the-charts adrenaline rush or a bit of everything, you’ve got it covered! They simply choose what they want to do, when they want to do it and if they want, they can even do it all! Your recipient will receive an email gift confirmation of your iVenture Card booking along with details of how to retrieve their pass. Cards are activated at the first time of use.

Can I purchase an iVenture Card package prior to arrival?

Yes and we recommend it. iVenture Card packages can be purchased online or at one of our store locations on the Gold Coast. Your voucher will be emailed through with a link to retrieve your iVenture Card Pass - you can choose to either collect a physical card or download an iPass

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences. iVenture Card benefits can only be redeemed once per person.