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Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the pass that suits you best. Simply purchase online and you will be able to download your pass using our handy Smartvisit app. Pick and choose what you would like to see and do based on your pass and either go directly to the attraction and show them your pass or in some instances where pre-bookings are required at attractions reserve your spot using our app. 

Do I have to use my iVenture Card on consecutive days?

No.  Our Flexi Pass Passes and our Australia Multi-City Attractions pass offer amazing flexibility with a validity of up to 3 months.  With these passes, you have the flexibility to see the attractions you wish to visit at any time during the validity period.

What cities are included in the Australia Multi-City Pass?

The Australia Multi-City Pass provides you admission to Australia's famous attractions, tours, cruises, and things to do in Sydney, Melbourne, and Gold Coast. It can be used in one city or across multiple cities.  It’s ideal for those travellers that are exploring various cities in Australia and has a flexible validity of 3 months.

Is there an iVenture Card pass for children

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 15.  Children who are 16 or older will need an Adult pass.

Do you have a family iVenture Card pass?

No, currently we don’t offer a family pass. Each member of your family will require their own card. However, the savings are still substantial.

What happens if attraction prices change?

Attraction ticket prices change from time to time, however, once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the pass you purchased. Attraction price changes won’t affect it.


Do I have to pre-book for any tours or attractions?

Some attractions require a pre-booking and we have noted where pre-bookings are required on the relevant travel destination attraction pages on the website and Smartvisit App. We advise you to book 48 hours in advance where necessary.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions, or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings on the iVenture Card website and Smartvisit app.

Can I purchase any iVenture Card pass with a transport option?

No. Unfortunately, there is no transport option for any of our passes in Queensland.

Can I buy an iVenture Card pass as a gift?

Yes, iVenture Card packages are excellent gifts for kids, friends, and relatives. They provide great savings and the flexibility to plan your own itinerary. iVenture Card packages are packed with loads of incredible experiences. Whether your gift is for someone who loves culture and the arts, getting out in the great outdoors, an off-the-charts adrenaline rush or a bit of everything, you’ve got it covered! They simply choose what they want to do, when they want to do it, and if they want, they can even do it all! Your recipient will receive an email gift confirmation of your iVenture Card booking along with details of how to retrieve their pass. Cards are activated at the first time of use.

Can I purchase an iVenture Card pass prior to arrival?

Yes and we recommend it. iVenture Card passes can be purchased online easily. Your pass will be emailed and is downloadable. 

Can I return to the same attraction using my iVenture Card?

No. iVenture Card benefits can only be redeemed once per person.