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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is an iVenture Card package?

An iVenture Card package includes a range of attractions, experiences and things to do all on one single smartcard. Each iVenture Card is loaded with a package of your choice. Your choice of experiences varies depending on which package you choose. Each package provides you with the flexibility to create your own experience.

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the package that suits you best. You can purchase it online or at one of our conveniently located stores at your destination. Once you have your card, you can pick and choose what you would like to see and do by using your free, easy reference guide. Our interactive map on the website can help you to easily plan your itinerary. When you are ready to start using your card, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line.

What are the benefits of an iVenture Card package?

With your iVenture Card, you will receive great savings and value whether travelling alone or as a group. We offer flexible package arrangements to suit your travel plans. Every package offers free admission to loads of top attractions for key tourist destinations around the world. Not only will you save money on your travels but you will also feel supported. Every iVenture Card comes with a free colour attractions guide and you can use our interactive map online to help plan your itinerary. Finally, you will have cash free entry to attractions and don’t have to worry about carrying bulky tickets.

Does the Attractions Pass come with a guide?

Yes. You will receive a free full colour, easy to reference guide with your card. The guides provide all of the information that you need about the attractions and it includes a handy map. In addition, you can use our interactive map online and view the specific location and proximity of all of the attractions and experiences included in your package. This can help you plan your travel schedule as well as get street directions. Print out of copy of the map and directions and take it with you.

Is there an Attractions Pass for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 15.  Children who are 16 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Do you have a family iVenture Card package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

How long is the iVenture package valid for?

Validity periods vary by package type and destinations. Please ensure you read the terms and conditions prior to purchase.

Do I have to use my iVenture Card in consecutive days?

This only applies to our Unlimited Attraction Pass. All unlimited Attraction Pass packages are based on the number of day’s duration you purchased. For example, the Unlimited Sydney Attractions Pass package can be purchased for use over 3 or 7 consecutive days. If you purchase a 3-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday and Thursday of that week.

If your travel plans do not suit consecutive days of use, then you may be interested in the flexi attraction passes in which you can choose 3, 5 or 7 tickets.

What time does the Unlimited Attractions Pass package run out?

The card will expire on the on the final calendar day of your consecutive period. It is not based on 24 hour periods. For an example, if you purchase a 3-day attraction pass and begin to use it on Wednesday it will be valid until Friday.

What cities are included in the Australia Multi City Pack?

The Australia Multi City Pass provides you admission to Australia's famous attractions, tours, cruises and things to in Sydney, Melbourne, Brisbane, Gold Coast, Cairns and Tasmania.  It can be used in one city or across multiple cities.  It’s ideal for those travellers that are exploring various cities in Australia and has a flexible validity of 3 months.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your iVenture Card is all you need to gain access to the attraction

Do the iVenture Card packages include all attractions in a city or region?

iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences. iVenture Card benefits can only be redeemed once per person.

Planning

Do I have to pre-book for any tours?

Due to limited availability on some tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on your guide and on the relevant travel destination website in the attraction details.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Are there any special conditions for the Oz Jet Boating Ride?

Yes. A $20 supplement is payable on Saturdays, Sundays, Public Holidays and NSW school holidays. Also a 120cm height restriction applies.

Purchase

Can I buy a Sydney Attractions Pass as a gift?

Yes, iVenture Card packages are excellent gifts for kids, friends and relatives. They provide great savings and the flexibility to plan your own itinerary. iVenture Card packages are packed with loads of incredible experiences. Whether your gift is for someone who loves culture and the arts, getting out in the great outdoors, an off-the-charts adrenaline rush or a bit of everything, you’ve got it covered! They simply choose what they want to do, when they want to do it and if they want, they can even do it all! Your recipient will receive an email gift confirmation of your iVenture Card booking along with either the delivery or collection details based on the delivery method you choose below. Cards are activated at the first time of use.

Can I purchase an iVenture Card package prior to arrival?

Yes and we recommend it. iVenture Card packages can be purchased online or at one of our store locations in Sydney. If you choose to collect your pass, details of all collection points will be printed on your receipt. Delivery options are also available.

What are your delivery options?

iVenture Card provides a delivery option for all Australian products. You can choose from:

      International - Standard Economy: Approximately 10+ business days - AUD 20.50

      Australia Post Express Post: Approximately 2 Business Days - AUD 15

      Australia Post Regular delivery: Approximately 7 Business Days AUD 9.75

Transport Options

Is Transport option included on any iVenture Cards available in Sydney?

No. However you can easily get around to all the great attractions included on the iVenture Card by using the Sydney Explorer bus or the Captain Cook explorer Cruise as one of your tickets.

How do I get to the Blue Mountains?

Trains to Katoomba in the Blue Mountains depart from Central Railway Station. For timetable and fare enquiries please visit www.transport.nsw.gov.au.

Alternatively, if you have a car, it is a 90 minutes’ drive from Sydney.