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FAQ

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is an iVenture Card package?

An iVenture Card package includes a range of attractions, experiences and things to do all on one single smartcard. Each iVenture Card is loaded with a package of your choice. Your choice of experiences varies depending on which package you choose. Each package provides you with the flexibility to create your own experience.

How do I use my iVenture Card?

Using your iVenture Card is easy! Choose the package that suits you best. You can purchase it online or at one of our conveniently located stores at your destination. Once you have your card, you can pick and choose what you would like to see and do by using your free, easy reference guide. Our interactive map on the website can help you to easily plan your itinerary. When you are ready to start using your card, simply present it on arrival at each attraction to gain entry. For some attractions, you can skip the line.

What are the benefits of an iVenture Card package?

With your iVenture Card, you will receive great savings and value whether travelling alone or as a group. We offer flexible package arrangements to suit your travel plans. Every package offers free admission to loads of top attractions for key tourist destinations around the world. Not only will you save money on your travels but you will also feel supported. Every iVenture Card comes with a free colour attractions guide and you can use our interactive map online to help plan your itinerary. Finally, you will have cash free entry to attractions and don’t have to worry about carrying bulky tickets.

Does the iVenture Card package come with a guide?

Yes. You will receive a free full colour, easy to reference guide with your card. The guides provide all of the information that you need about the attractions and it includes a handy map. In addition, you can use our interactive map online and view the specific location and proximity of all of the attractions and experiences included in your package. This can help you plan your travel schedule as well as get street directions. Print out of copy of the map and directions and take it with you.

Is there an iVenture Card Package for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 12. Children who are 13 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Do you have a family iVenture Card package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

How long is the iVenture package valid for?

We aim to provide flexible packages and they are valid for 6 months from the date of card issuance. Each package has different expiry periods and you should carefully review this at time of purchase.

Do I have to use my iVenture Card in consecutive days?

This only applies to the Dubai Unlimited Attraction Pass which provides you with the choice to use the card over 5 consecutive days. When you purchase the 5-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday, Thursday, Friday & Saturday of that week. Your Unlimited Attractions Pass package is valid for calendar days, not for 24-hour periods.

What is the difference between a Dubai Unlimited Pass and a Dubai Flexi 3 or 5 Attractions Pass?

Both Packages offer great savings and convenience. The main difference is that the Unlimited Pass allows you to see more of Dubai with access to over 20 included attraction and things to do over a set number of consecutive days. This option is great if you are visiting a city and you want to see it all, without breaking the budget and miss out on anything. It offers exceptional savings and the convenience of not having to pay anything else.

The Dubai Flexi pass provides you with flexibility to choose 3 or 5 attractions that you wish to see from our top 20 most visited attractions and experiences with the ability to see them in one day or over one months! It’s totally up to you. This package is great for locals and for those that might not be able to commit to consecutive days.

What happens if attraction prices change?

Attraction ticket prices change for time to time, however once you have purchased your iVenture Card, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your iVenture Card is all you need to gain access to the attraction.

Do the iVenture Card packages include all attractions in a city or region?

No, however iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Can I return to the same attraction using my iVenture Card?

No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences.

Planning

Do I have to pre-book for any tours?

Due to limited availability on some tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on your guide and on the relevant travel destination website in the attraction details.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

Purchase

Can I buy an iVenture Card package as a gift?

Yes, iVenture Card packages are an excellent gift for, kids, friends and relatives. Cards are activated at the first time of use.

Can I purchase an iVenture Card package prior to arrival?

Yes, and we recommend it. iVenture Card packages can be purchased online or at one of our store locations.

Where can I purchase an iVenture Experiences package?

You can purchase your iVenture Card package in advance at www.iventurecard.com It is also available Dubai at ALPHA Destination Management counter in Dubai Airport T1 & several other locations.

Transport Options?

Is Transport option included on any iVenture Cards available in Dubai?

Yes, Some attractions provide transportation in order to secure that you arrive on time. Adding to this you can easily get around to all the great attractions included on the iVenture Card by using the HOHO City Sightseeing bus as one of your tickets.